Consumer Sentiment Analysis
Understanding customer sentiment is crucial for businesses looking to refine their strategies and enhance customer satisfaction.
Cost-Effective
We offer the best value for money on the market. Our cost per outcome is generally the most competitive.
Agile
We move fast and have the ability to ramp up complex engagements with urgency and speed.
Quality & Accuracy
We pride ourselves on maintaining 99.95% accuracy levels as well as 100% uptime for our clients’ most mission critical processes.
Secure
We value and respect our clients’ data and intellectual property, and our operations are secure and monitored.
Understanding customer sentiment is crucial for businesses looking to refine their strategies and enhance customer satisfaction. Our customer sentiment analysis service provides valuable insights by scraping and analyzing data from a range of online sources, including reviews, social media posts, and forums.
Assivo’s researchers collect and interpret feedback from various platforms to gauge public opinion about your products, services, and brand. Our approach involves identifying key trends and sentiments expressed by customers, enabling you to understand how your business is perceived and where improvements may be needed.
With Assivo’s support, you can respond proactively to customer concerns, enhance your offerings, and strengthen your brand reputation. This targeted analysis helps you stay aligned with customer expectations and make data-driven decisions that drive customer loyalty and business success.
90%+ Client Retention Rate
We have a 3-year client retention rate of over 90%. Additionally, over 87% of our clients expand their relationship with Assivo into multiple functional areas after successfully outsourcing their first process to us.
40–60% Average Operating Cost Savings
Our client companies achieve an average cost savings of 40–60% as compared to their in-house operating costs. We convert our clients’ fixed costs into variable costs. We also reduce their recruiting, training, and retention issues.
99.95% Accuracy & High Reliability
Our team has delivered 99.95% accuracy to our clients and continues to do so on an ongoing basis. Our operations are built to maximize accuracy, while maintaining industry-leading uptime. Our clients rely on Assivo to work on their most mission-critical processes.
Trusted by 200+ Leading Organizations for Our Reliability, Experience & Expertise
Define
Share your unique challenges and work requirements, and we’ll create a custom proposal just for you.
Test
Start with a pilot program to see your workflow in action, and we’ll discuss your feedback along the way.
Launch
Go live with a fully trained team of outstanding Assivo staff. Your dedicated team will be overseen by a capable project manager to ensure your needs are met.
Manage & Scale
Provide feedback & growth metrics, and we’ll manage your team’s productivity, work output quality, and size.