A Modern Outsourcing Partner Built for the Digital Age
Assivo is an innovative and agile outsourcing partner to our clients. We assemble fully managed offshore teams tailored to fit individual client requirements.
Over the years, we have developed deep business process and technology expertise from serving a high-performing client base across industries. We are focused and dedicated to our clients’ success, & our long-term partnerships have enabled our clients to compete more effectively & win.
Ensuring Client Success
Assivo is dedicated to ensuring the success of every client by supporting their business goals with quality, reliable outsourced staffing solutions. Our clients save an average of 40–60% of their in-house operating costs by outsourcing their back-office business processes to Assivo. Our team, methodology, processes, and values empower clients to compete more effectively and achieve their business goals. We integrate into our clients’ operations seamlessly.
Reliable & Flexible Partner
Our focus is on communication, management, quality, and creating a positive working environment for our employees, reflective in our diverse and sizable client base. Assivo is a reliable, agile and flexible partner for each client. We have the ability to quickly train and scale teams of 2 to 10+ associates in a matter of weeks. We pride ourselves in the fact that based on the satisfaction with our value and service, our clients have rewarded us with a 3-year retention rate of >90%.
Trusted by Leading Organizations for Our Reliability, Experience & Expertise
Focused On Client Growth
By tying our success metrics directly to client KPIs and goals, Assivo defines its own growth and success based on client outcomes.
Accuracy
Assivo team performance is reliable and accurate. We constantly monitor, analyze, and report on team metrics and data to provide individually tailored training to improve each analyst’s accuracy.
Quality
Assivo eliminates errors & inaccuracies from client processes that can result in angry customers or business lost to your competitors. For Assivo, 90% accuracy is not quality outsourcing. That’s why we extensively train our employees to hit 100% & produce quality services that result in exemplary customer service & improvements to your bottom line.
Responsibility
Assivo takes performance seriously. Our project managers constantly monitor teams against your KPIs and report back immediately if any roadblocks or issues are identified. We take ownership of problems, and we implement solutions before they escalate into situations that impact customers.
Define
Share your unique challenges and work requirements, and we’ll create a custom proposal just for you.
Test
Start with a pilot program to see your workflow in action, and we’ll discuss your feedback along the way.
Launch
Go live with a fully trained team of outstanding Assivo staff. Your dedicated team will be overseen by a capable project manager to ensure your needs are met.
Manage & Scale
Provide feedback & growth metrics, and we’ll manage your team’s productivity, work output quality, and size.
Listen. Share. Partner.
Our Approach
Assivo stands out from other outsourcing providers because of our genuine concern for your business. We listen properly, share ideas, and work in partnership with every client.
We work hard to understand what success looks like to you and craft custom plans to achieve those goals.
Our project managers help clients strike the right balance between emerging technologies and human talent to achieve instant improvements and sustainable growth in an evolving digital age.
Integrate
Assivo integrates with existing client processes and share ways to improve them to meet your goals.
Advise
Assivo advises clients regarding industry best practices, business trends, and innovations to take their work to the next level.
Collaborate
Assivo collaborates and firmly believes in a consultative approach for each client designed to help them succeed and grow.
Optimize
Assivo optimizes existing workflows to help increase efficiency by making recommendations and implementing solutions.
Solve
Assivo solves issues with a proactive problem solving that always includes a plan of action and eye to resolution.
Innovate
Assivo innovates with robotic process automation (RPA) to streamline your processes, save costs, and create massive growth opportunities.
Expertise & Experience
A strong foundation from working with hundreds of clients.
Optimized Processes
A workflow developed through deep process mining and improvement.
Dedicated People
A quality team that cares about strengthening your brand & outcomes.
Technology
A system designed to help humans increased quantity with higher quality.
Our Values
Reliability
Assivo teams approach all tasks with conscientious commitment, acknowledging challenges and carrying the responsibility for successfully overcoming them. We strive to fulfill promises whenever possible, and we communicate honestly and in a timely manner to underscore reliability in every engagement.
Fairness
Assivo believes its own success is tied directly to client outcomes. Fairness toward all partners is an important factor that is always based on mutuality. We lead by example and expect the same from our employees and partners.
Innovation
Assivo is always in motion. We are constantly exploring new ways to evolve in all areas of our company. To support continuous development, we nurture and demand the best ideas and vigor of every teammate.
We Use All of the Tools and Software that Make You Successful
A Message from Our Founder
What a journey this has been. I founded Assivo after observing a tremendous gap in the outsourcing services market. While the Fortune 500 companies often have long-standing relationships with large, legacy outsourcing providers like IBM, Accenture, Infosys and the like; startups, small businesses, middle-market companies, and many other types of organizations rarely do. Many companies outside the Fortune 500 are often disappointed with the quality and reliability of outsourcing partners that they engage with.
I sought to create a progressive, technology-enabled business process outsourcing company to fill this gap. I wanted to ensure that we moved fast, adapted well to our clients dynamic and changing needs, and hired only the most talented & experienced people. It was also important to provide clients with fair and transparent pricing. Fair price combined with a highly responsive customer support experience from the United States has been the hallmark of Assivo. Clients also have appreciated the consistency and reliability we provide.
Our successes have been many over the past several years, but we also have a long way to go and plan to be a partner of choice to our clients in various industries for many years to come. If you’d like to discuss how we can grow together, please feel free to contact us.
Karan R. Vaswani founded Assivo with a mission to bring high quality outsourcing services to companies outside the Fortune 500. Karan discovered a critical gap in the business process outsourcing market — American small businesses and middle-market companies were neglected and underserved by the largest outsourcing firms.
Prior to founding Assivo, Karan was a strategy consultant with The Boston Consulting Group (BCG), where he advised leading global corporations, investment firms, and other organizations on a diverse array of strategic/operational matters. He also spent several years as an investment banker with Wells Fargo Securities in New York City, and in corporate/business development at National Veterinary Associates, the largest private owner/operator of veterinary hospitals in the United States.
Karan was born in India and grew up in the Greater Chicago area. He received his BA in Economics from the University of Maryland, College Park and his MBA from Columbia Business School.