Assivo is one of the world’s fastest growing Business Process Outsourcing (BPO) companies. We assemble fully managed offshore teams, tailored to fit individual client requirements.
Our focus is on communication, management, quality and creating a good working environment for our employees, reflective in our diverse and sizable client base. With the ability to quickly train and scale teams from 2 to 100+ associates, we can be a strong and flexible partner.
Our work with Assivo started off with a number of technical challenges on our side. While others got worn out and tired, Assivo was persistent and rose to the challenge of helping us solve them in the early days of our relationship. They are one of the more professional and dedicated outsourcing groups out there, and they took tremendous care and diligence to transcribe large volumes of hand-written paper forms for us with utmost accuracy. They are also tech savvy, and they have highly effective procedures to manage quality assurance.
Assivo was easy to get integrated into our team and our workflows. We benefited greatly from their services, as our team could focus on more impactful activities, and Assivo’s team did a lot of the heavy lifting. We did a number of data cleansing projects with them, as well as data mining work that really overhauled our company’s data infrastructure. The value that they added to our company was multiples of the service fees that we paid to them – one of the higher ROI decisions we made in 2018.
Trusting an outside partner to handle essential and core data processes for your business is never an easy decision, but our selection of Assivo never let us down. From the start, they stood out from the competition because they were proactive, easy to communicate with, and driven to achieve high performance standards. Their competitive pricing, responsiveness, and commitment to quality have been sustained throughout the course of our relationship. The transparency and detail of their daily reporting, and flexibility also exceeded our expectations.
Assivo has been a great partner for us since 2017. Our specific project involves analyzing college syllabus information and grabbing the desired results, which can have a high level of subjectivity to it. The Assivo team has been patient and thorough in supporting the volume we have while upholding accuracy as a top priority. They seem to realize that while much of their value is in the field of streamlining/automation, they are still providing a service to customers. They are very responsive when we need them, and that matter!
I found several outsourcing vendors through my research, and I screened a number of them. Without testing them out, it was really difficult to separate the wheat from the chaff. It became clear to me early on in our selection process that Assivo was a group of modest and honest individuals who always did what they said they would do. After awarding our contract to them, they delivered on time and on budget, and we would recommend them without reservation for any future needs that our organization has.
Porsche has found Assivo to be a trusted and reliable partner. Our department drives all of Porsche North America’s marketing and customer relations programs, and supports our sales teams at dealerships. Assivo’s team helped us scope out an effective data enrichment program for our customer data. Their consultative and professional approach was greatly appreciated by everyone in our department. Surprisingly, their pricing was also highly competitive, and the value exchange was a fair one.
Our experience with Assivo went far beyond our expectations. We wanted to enrich and refine the data that we had in our CRM, and make it more relevant for our company’s sales and marketing efforts. Assivo took great care to consult with us and understand our requirements upfront. They solved many of the problems that other vendors struggled to tackle. It was easy and straightforward to communicate with their Chicago team, and the price quote they provided was very competitive. Assivo’s expertise, execution, and service were all first class.
Everything we do at 
assivo is based on business growth…
…you probably assume we mean our own growth.
Actually, we mean yours!
We constantly monitor data, intelligently analyse it, report back, and provide individually tailored training to improve each analyst’s accuracy.
Fine-tuned accuracy means a happy returning customer. Errors and inaccuracies lose angry customers to your competitors. For us, 90% accuracy isn’t enough. It’s the last 10% that creates exemplary customer service. That’s why our employees are extensively trained to achieve it.
If there’s an issue, you’ll be the first to know. We take ownership of problems and will implement solutions before they escalate into a customer-facing headache.
Rather than imposing processes. we integrate with yours and share ways to improve them.
We share advice and ideas on industry best practices, business trends, and innovations.
Our entire approach is collaborative and consultative, designed to help your organization succeed and grow.
If workflow could be more efficient, we’ll explain how and then put solutions in place for you.
We identify problems, get together to workout a plan and fix issues quickly.
We’ve embraced robotic process automation (RPA) as a way to streamline your processes, save costs and create massive growth opportunities.
In today’s business and technological environment, the most progressive companies utilize the best talent from throughout the globe as they build out their workforces.
Assivo partners with our clients to ensure that their time, resources, and energy are spent on the core functions that are most likely to ensure their success and competitive advantage. We take over the non-core processes that must be flawlessly executed on time, but are difficult to manage and scale effectively in the U.S.
Let us help you get rid of your recruiting, headcount, attrition, HR, training, and extra office space costs, and streamline your non-core processes, so that you can scale cost-effectively and seamlessly.
We’re unique from other outsourcing providers because we care about your business. We listen properly, share ideas, and work in partnership with you.
But it starts with listening. We want to understand what success looks like to you.
Then we help you strike the right balance between emerging technologies and human talent to achieve instant improvements and sustainable growth in an evolving digital age.
From working with hundreds of processes
Through deep process mining and improvement
Who care about strengthening your brand
That helps humans deliver more at higher quality
Assivo is a professional organization centered around our key pillars of People, Process, and Technology. Simply put, we hire the best people, work with our clients to develop the tightest processes, and always utilize the most modern technology where possible. Our three pillars work together to deliver outstanding results for our clients.
We screen our people carefully when hiring them. When we bring them onboard, we nurture them to achieve their highest level of performance. We screen for character, tech savvy, and skill, and we foster an environment of continuous growth. As a result our retention rate is one of the highest in the outsourcing industry.
We work with our clients to integrate with their existing processes and meet their business needs. During our onboarding process, we also make suggestions and offer our experience to ensure optimal outcomes. After we launch, we tightly manage every process to maximize our output and value to our clients.
We work with some of the most innovative companies in the world, and that means that we are exposed to and utilize the latest technology. We are constantly upskilling our people and teaching them the latest tools, trends, and techniques. We seek to stay ahead of the curve, and bring this ethos to our clients every day.
We pride ourselves on being positioned uniquely in the marketplace. We aim to be a more effective, reliable, and scalable solution than In House Teams and Traditional Outsourcing Providers, while maintaining highly competitive pricing/costs.
| In-House Teams | Traditional Outsourcing |
|
|
|---|---|---|---|
| Operating Costs |
 High
|
 Medium
|
 Low
|
| Variable Costs / Flexibility |
Low
|
Medium
|
High
|
| Admin/HR Overhead |
High
|
Medium
|
Low
|
| Scalability |
Low
|
High
|
High
|
| Reliability |
Medium
|
Low
|
High
|
| US-Based Customer Support |
 N/A
|
Low
|
High
|
| Enabled by Modern Technology |
High
|
Low
|
High
|
| Contractual Obligations |
N/A
|
High
|
Low
|
What a journey this has been. I founded Assivo in 2016, after observing a tremendous gap in the outsourcing services market. While the Fortune 500 companies often have long-standing relationships with large, legacy outsourcing providers like IBM, Accenture, Infosys and the like; startups, small businesses, middle-market companies, and many other types of organizations rarely do. Many companies outside the Fortune 500 are often disappointed with the quality and reliability of outsourcing partners that they engage with.
I sought to create a progressive, technology-enabled business process outsourcing company to fill this gap. I wanted to ensure that we moved fast, adapted well to our clients dynamic and changing needs, and hired only the most talented & experienced people. It was also important to provide clients with fair and transparent pricing. Fair price combined with a highly responsive customer support experience from the United States has been the hallmark of Assivo. Clients also have appreciated the consistency and reliability we provide.
Our successes have been many over the past several years, but we also have a long way to go and plan to be a partner of choice to our clients in various industries for many years to come. If you’d like to discuss how we can grow together, please feel free to contact us.
Karan R. Vaswani is a dynamic and seasoned entrepreneur who founded Assivo in 2016. With over a decade of business experience at elite organizations, he started Assivo with a mission to bring high quality outsourcing services to companies outside the Fortune 500, who frequently lacked access to quality offshore outsourcing partners.
Prior to founding Assivo, Karan was a strategy consultant with The Boston Consulting Group (BCG), where he advised leading global corporations, investment firms, and other organizations on a diverse array of strategic/operational matters. He also spent several years as an investment banker with Wells Fargo Securities in New York City, and in corporate/business development at National Veterinary Associates, the largest private owner/operator of veterinary hospitals in the United States.
Karan was born in India and grew up in the Greater Chicago area. He received his BA in Economics from the University of Maryland, College Park and his MBA from Columbia Business School.
