Assivo is one of the world’s fastest growing Business Process Outsourcing (BPO) companies. We assemble fully managed offshore teams, tailored to fit individual client requirements.
Our focus is on communication, management, quality and creating a good working environment for our employees, reflective in our diverse and sizable client base. With the ability to quickly train and scale teams from 2 to 100+ associates, we can be a strong and flexible partner.
Everything we do at assivo is based on business growth…
…you probably assume we mean our own growth.
Actually, we mean yours!
We constantly monitor data, intelligently analyse it, report back, and provide individually tailored training to improve each analyst’s accuracy.
Fine-tuned accuracy means a happy returning customer. Errors and inaccuracies lose angry customers to your competitors. For us, 90% accuracy isn’t enough. It’s the last 10% that creates exemplary customer service. That’s why our employees are extensively trained to achieve it.
If there’s an issue, you’ll be the first to know. We take ownership of problems and will implement solutions before they escalate into a customer-facing headache.
Rather than imposing processes. we integrate with yours and share ways to improve them.
We share advice and ideas on industry best practices, business trends, and innovations.
Our entire approach is collaborative and consultative, designed to help your organization succeed and grow.
If workflow could be more efficient, we’ll explain how and then put solutions in place for you.
We identify problems, get together to workout a plan and fix issues quickly.
We’ve embraced robotic process automation (RPA) as a way to streamline your processes, save costs and create massive growth opportunities.
In today’s business and technological environment, the most progressive companies utilize the best talent from throughout the globe as they build out their workforces.
Assivo partners with our clients to ensure that their time, resources, and energy are spent on the core functions that are most likely to ensure their success and competitive advantage. We take over the non-core processes that must be flawlessly executed on time, but are difficult to manage and scale effectively in the U.S.
Let us help you get rid of your recruiting, headcount, attrition, HR, training, and extra office space costs, and streamline your non-core processes, so that you can scale cost-effectively and seamlessly.
We’re unique from other outsourcing providers because we care about your business. We listen properly, share ideas, and work in partnership with you.
But it starts with listening. We want to understand what success looks like to you.
Then we help you strike the right balance between emerging technologies and human talent to achieve instant improvements and sustainable growth in an evolving digital age.
From working with hundreds of processes
Through deep process mining and improvement
Who care about strengthening your brand
That helps humans deliver more at higher quality
Assivo is a professional organization centered around our key pillars of People, Process, and Technology. Simply put, we hire the best people, work with our clients to develop the tightest processes, and always utilize the most modern technology where possible. Our three pillars work together to deliver outstanding results for our clients.
We screen our people carefully when hiring them. When we bring them onboard, we nurture them to achieve their highest level of performance. We screen for character, tech savvy, and skill, and we foster an environment of continuous growth. As a result our retention rate is one of the highest in the outsourcing industry.
We work with our clients to integrate with their existing processes and meet their business needs. During our onboarding process, we also make suggestions and offer our experience to ensure optimal outcomes. After we launch, we tightly manage every process to maximize our output and value to our clients.
We work with some of the most innovative companies in the world, and that means that we are exposed to and utilize the latest technology. We are constantly upskilling our people and teaching them the latest tools, trends, and techniques. We seek to stay ahead of the curve, and bring this ethos to our clients every day.
We pride ourselves on being positioned uniquely in the marketplace. We aim to be a more effective, reliable, and scalable solution than In House Teams and Traditional Outsourcing Providers, while maintaining highly competitive pricing/costs.
In-House Teams | Traditional Outsourcing |
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|
---|---|---|---|
Operating Costs |
High
|
Medium
|
Low
|
Variable Costs / Flexibility |
Low
|
Medium
|
High
|
Admin/HR Overhead |
High
|
Medium
|
Low
|
Scalability |
Low
|
High
|
High
|
Reliability |
Medium
|
Low
|
High
|
US-Based Customer Support |
N/A
|
Low
|
High
|
Enabled by Modern Technology |
High
|
Low
|
High
|
Contractual Obligations |
N/A
|
High
|
Low
|