As an online seller, you know for sure that your work doesn’t end when your customer checks out. In fact, that’s just the start of it! Only until they receive their order in good condition will your actual work be considered a success. Sounds like a walk in the park? Not really.
During the entire process, you need to be ready for several other things, including problems that can arise. You need to track every stage of the order process, communicate with your wholesaler or manufacturer regarding stocks, and make sure the parcel is where it should be. That said, you also need to provide customer support just in case. It’s a lot of work, but it’s something Assivo has been doing seamlessly for our clients for years.
Regardless of the volume of sales your company makes on a daily basis, we’re here to step up. We are capable of forming a scalable team that can handle order management for you, including providing a full-scale order tracking software and 24/7 live chat support.
You can count us to be there for you when you need us! We are always available during US business hours.
Our unique operational and QA processes allow us to achieve industry-leading performance and accuracy at scale for our clients.
We say what we do and do what we say. We strive for accountability and reliability above all.
We maintain compliance with industry-leading data and security standards. We follow best practices in protecting the security and confidentiality of our clients’ data.
Our clients save on average 50-60% of their in-house operating costs by outsourcing non-core functions to us.
Our India Operations Centers are open 24x7x365 and our associates work is staggered over three shifts to cover the entire day.
We strive to use the most effective, efficient, and modern technology for our client engagements. We are always learning.
Where possible, we seek to automate portions of our clients’ business processes to further drive efficiency, scalability, and cost savings through technology.
All of our client engagements are bespoke and we always seek to adapt to our clients’ work cultures and business environments.
We invest in our people: paying them competitively, training them well, and consistently offering them opportunities for professional growth.
We handle sick days, recruiting, turnover, re-training, and scaling teams up and down. Train us once and we will take all of the management headaches off your plate.
Our contracts are flexible, and you can scale your team up or down to meet seasonality and other business needs.