As an online seller, you know for sure that your work doesn’t end when your customer checks out. In fact, that’s just the start of it! Only until they receive their order in good condition will your actual work be considered a success. Sounds like a walk in the park? Not really.
During the entire process, you need to be ready for several other things, including problems that can arise. You need to track every stage of the order process, communicate with your wholesaler or manufacturer regarding stocks, and make sure the parcel is where it should be. That said, you also need to provide customer support just in case. It’s a lot of work, but it’s something Assivo has been doing seamlessly for our clients for years.
Regardless of the volume of sales your company makes on a daily basis, we’re here to step up. We are capable of forming a scalable team that can handle order management for you, including providing a full-scale order tracking software and 24/7 live chat support.
You can count us to be there for you when you need us! We are always available during US business hours.
Our unique operational and QA processes allow us to achieve industry-leading performance and accuracy at scale for our clients.
We say what we do and do what we say. We strive for accountability and reliability above all.
We maintain compliance with industry-leading data and security standards. We follow best practices in protecting the security and confidentiality of our clients’ data.
Our clients save on average 50-60% of their in-house operating costs by outsourcing non-core functions to us.
Our India Operations Centers are open 24x7x365 and our associates work is staggered over three shifts to cover the entire day.
We strive to use the most effective, efficient, and modern technology for our client engagements. We are always learning.
Where possible, we seek to automate portions of our clients’ business processes to further drive efficiency, scalability, and cost savings through technology.
All of our client engagements are bespoke and we always seek to adapt to our clients’ work cultures and business environments.
We invest in our people: paying them competitively, training them well, and consistently offering them opportunities for professional growth.
We handle sick days, recruiting, turnover, re-training, and scaling teams up and down. Train us once and we will take all of the management headaches off your plate.
Our contracts are flexible, and you can scale your team up or down to meet seasonality and other business needs.
Our work with Assivo started off with a number of technical challenges on our side. While others got worn out and tired, Assivo was persistent and rose to the challenge of helping us solve them in the early days of our relationship. They are one of the more professional and dedicated outsourcing groups out there, and they took tremendous care and diligence to transcribe large volumes of hand-written paper forms for us with utmost accuracy. They are also tech savvy, and they have highly effective procedures to manage quality assurance.
Assivo was easy to get integrated into our team and our workflows. We benefited greatly from their services, as our team could focus on more impactful activities, and Assivo’s team did a lot of the heavy lifting. We did a number of data cleansing projects with them, as well as data mining work that really overhauled our company’s data infrastructure. The value that they added to our company was multiples of the service fees that we paid to them – one of the higher ROI decisions we made in 2018.
Trusting an outside partner to handle essential and core data processes for your business is never an easy decision, but our selection of Assivo never let us down. From the start, they stood out from the competition because they were proactive, easy to communicate with, and driven to achieve high performance standards. Their competitive pricing, responsiveness, and commitment to quality have been sustained throughout the course of our relationship. The transparency and detail of their daily reporting, and flexibility also exceeded our expectations.
Assivo has been a great partner for us since 2017. Our specific project involves analyzing college syllabus information and grabbing the desired results, which can have a high level of subjectivity to it. The Assivo team has been patient and thorough in supporting the volume we have while upholding accuracy as a top priority. They seem to realize that while much of their value is in the field of streamlining/automation, they are still providing a service to customers. They are very responsive when we need them, and that matter!
I found several outsourcing vendors through my research, and I screened a number of them. Without testing them out, it was really difficult to separate the wheat from the chaff. It became clear to me early on in our selection process that Assivo was a group of modest and honest individuals who always did what they said they would do. After awarding our contract to them, they delivered on time and on budget, and we would recommend them without reservation for any future needs that our organization has.
Porsche has found Assivo to be a trusted and reliable partner. Our department drives all of Porsche North America’s marketing and customer relations programs, and supports our sales teams at dealerships. Assivo’s team helped us scope out an effective data enrichment program for our customer data. Their consultative and professional approach was greatly appreciated by everyone in our department. Surprisingly, their pricing was also highly competitive, and the value exchange was a fair one.
Our experience with Assivo went far beyond our expectations. We wanted to enrich and refine the data that we had in our CRM, and make it more relevant for our company’s sales and marketing efforts. Assivo took great care to consult with us and understand our requirements upfront. They solved many of the problems that other vendors struggled to tackle. It was easy and straightforward to communicate with their Chicago team, and the price quote they provided was very competitive. Assivo’s expertise, execution, and service were all first class.
