Our US-based headquarters in Chicago keeps normal business hours of 9am-6pm CT, and our Operations Centers in India are 24x7x365 operations that are always staffed and running in support of our clients’ operations.

We can often staff smaller teams (2-8 people) within 1-2 weeks for basic work processes that require minimal training. Medium-size and larger teams can often take a few more weeks to recruit, train, and assemble. More complex processes also often have a training period of between 1-3 weeks built into them, where we work with you to learn your processes and train our team appropriately.

Assivo services are offered on an independent contractor basis, and invoices for services are provided. W-9s can be provided if requested. No W-2 relationship or employee relationship exists between Assivo and our clients. Additionally, Assivo’s management team manages the human resources and other aspects of its staffing model and teams: recruiting, managing turnover, hiring, and re-training so that our clients are freed up to focus on managing their core business objectives.

Assivo prides itself on being a flexible partner to our clients.  We offer a variety of contract types, but the most commonly selected ones are month-to-month, 6 month, and annual contracts.  Longer contract terms do obtain the benefit of discounted rates, but there is no pressure or obligation from us to opt in. We are happy to start off our relationships with complimentary pilots/trials or month-to-month arrangements.

On occasion, we make recommendations on effective technology to use for specific use cases and engagements.  However, most of the time, we integrate with our clients’ entire existing technology stack and do our work within their infrastructure.  We generally prefer to work in cloud-based environments, but we have also done many engagements utilizing on-premise and server-hosted software.

We ask that you start off by having a call with us to explain your needs and requirements.  From there, we can develop a training program together that will generally encompass a set of written documentation as well as a series of training sessions for our staff.  The more complex the process, the more involved training is and the longer it takes.  We use a “train-the-trainer” methodology, so you will train us once, and then your dedicated project manager will be responsible for training your entire team and managing them up the learning curve.

Absolutely.  Most of our relationships start off a brief pilot or trial.  Depending on the complexity and size of the engagement, this can be anywhere between a week to a couple of months.  Generally, we want our clients to be fully satisfied and confident in our abilities and our performance before we sign a contract or collect payment.

We are headquartered in Chicago, and you will be contracting with our US corporation.  We onboard customers from Chicago, learning their requirements and crafting an attractive proposal.  Our Chicago team is also closely involved in the initial training and ramp up period of all new accounts.  Day-to-day performance management of your team is handled by a Project Manager in India once things are up and running, but you are always welcome to schedule calls during business hours with our Chicago team.

We will work with you to develop expectations for productivity and performance during the early days of our relationships.  We can generally set a preliminary baseline during our initial discussions, and a more firm baseline during our first full month of working together.  You will the right and flexibility to select the right key performance indicators (KPIs) for your business and the specific engagement, and we will provide you with daily reports on your team’s performance on the KPIs.

This is one of the most commonly asked questions for us.

The truth is that the India is one of the largest English-speaking countries in the world, ranking as number three behind the United States and the UK.  English is spoken by a large majority of Indians, and is a common language used in official business and government documents.

At Assivo, we ask all of our applicants to go through an English and grammar test. If they can not pass this initial test, then they will not move on to any additional stages.  As a result of this screening, all of our associates have excellent reading, writing, and verbal communication skills.

On average, our clients can expect to save between 40-80% of their fully-loaded operating costs when they outsource an existing US-based function to Assivo.  This is a wide range, and depends primarily on the function that is being outsourced, and the geographic region in the U.S. where the employees are currently located.

Please review our Information & Data Security page at http://assivo.com/information-and-data-security/

Assivo has confidentiality / non-disclosure agreements with all of our employees.  Additionally, a number of our clients select to sign Mutual Non-Disclosure Agreements with us, and we protect and respect their confidentiality requirements.