Back Office Processing

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Back Office Processing

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CLIENT INFORMATION

  • Company Stage
    • Rapidly growing, VC-backed Healthcare IT company serving over 1 million patients.

  • Industry
    • Accounting & Finance
    • Software / SaaS
    • Staffing & Recruiting

  • Assivo Engagement Size
    • Small Team

  • Assivo Engagement Type
    • Recurring

Problem / Challenge

Our client is a rapidly growing, venture capital-backed healthcare IT business that raised over $50 million in funding.  They provide flu vaccinations to over 1 million students across the United States’ public schools each Fall.  Their digital health platform helps schools maintain compliance and manage chronic diseases.

assivo Solution

As our client experienced the rapid and exponential growth common of venture capital-backed companies, they were faced with a challenging bottleneck.  Each student that enrolled in their program had to be verified for insurance coverage, and the insurance qualification and claims process began to be far too much work for the company to handle internally.  A 10 person team of seasonal employees was able to work through 100,000 students per year in the company’s early stages, but it became increasingly difficult to manage and find reliable seasonal labor.

Results Achieved

60% Cost
Savings
Assivo worked with our client to develop a detailed process for insurance qualification and claims submission, along with a schedule for each of the 1,000+ schools that they served. Assivo flexed its team size up and down to meet the needs of each school, and ensure that all insurance qualification and claims submission activity was completed accurately and on-time. Assivo’s team saved the client ~60% of their in-house operating costs, turned fixed costs into variable, and boosted the accuracy and predictability of the insurance qualification and claims process, leading to materially higher collection rates. Assivo started off this client relationship with a 25 person team to service 250,000 students per year, and scaled with the company’s growth to a 100+ person team servicing 1,000,000+ students per year.
50% Increase
In Capacity
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50% Increase
In Capacity
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60% Cost
Savings
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Responsive US-based Customer Support
Responsive US-based Customer Support

You can count us to be there for you when you need us! We are always available during US business hours.

99%+ Accuracy
99%+ Accuracy

Our unique operational and QA processes allow us to achieve industry-leading performance and accuracy at scale for our clients.

Reliability & Professionalism
Reliability & Professionalism

We say what we do and do what we say. We strive for accountability and reliability above all.

Robust Data Security & Privacy Standards
Robust Data Security & Privacy Standards

We maintain compliance with industry-leading data and security standards. We follow best practices in protecting the security and confidentiality of our clients’ data.

Significant Cost Savings
Significant Cost Savings

Our clients save on average 50-60% of their in-house operating costs by outsourcing non-core functions to us.

24 Hour Work Cycle
24 Hour Work Cycle

Our India Operations Centers are open 24x7x365 and our associates work is staggered over three shifts to cover the entire day.

Modern Technology & Software
Modern Technology & Software

We strive to use the most effective, efficient, and modern technology for our client engagements. We are always learning.

Powered by Automation
Powered by Automation

Where possible, we seek to automate portions of our clients’ business processes to further drive efficiency, scalability, and cost savings through technology.

Teams That Adapt To Your Working Style
Teams That Adapt To Your Working Style

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Happy People & Low Turnover
Happy People & Low Turnover

We invest in our people: paying them competitively, training them well, and consistently offering them opportunities for professional growth.

Fully-Managed Teams
Fully-Managed Teams

We handle sick days, recruiting, turnover, re-training, and scaling teams up and down. Train us once and we will take all of the management headaches off your plate.

Flexible & Scalable Contracts
Flexible & Scalable Contracts

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