Distributor of mid-to-high end home furnishings. 750,000+ SKUs in catalog, distributes over 500 furniture brands.
Accounting & Finance
Software / SaaS
Staffing & Recruiting
Small Team
One-Time
Our client is an online retailer of mid to high-end home & outdoor furnishings and décor. They carry and distribute over 500 furniture brands, and consistently make updates to a product catalog that consists of over 750,000 SKUs.
Our client had set up an in-house team of 12 data entry / product catalog specialists that primarily focused on interacting with their furniture brands, receiving relevant updates to product descriptions and data, and updating prices. Their in-house team was plagued with high turnover, low productivity, high absenteeism, and poor accuracy due to their mundane and repetitive nature of this work. This broken process was negatively impacting our clients’ relationships with their furniture brands as well as suppressing revenue and sales potential.
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Our unique operational and QA processes allow us to achieve industry-leading performance and accuracy at scale for our clients.
We say what we do and do what we say. We strive for accountability and reliability above all.
We maintain compliance with industry-leading data and security standards. We follow best practices in protecting the security and confidentiality of our clients’ data.
Our clients save on average 50-60% of their in-house operating costs by outsourcing non-core functions to us.
Our India Operations Centers are open 24x7x365 and our associates work is staggered over three shifts to cover the entire day.
We strive to use the most effective, efficient, and modern technology for our client engagements. We are always learning.
Where possible, we seek to automate portions of our clients’ business processes to further drive efficiency, scalability, and cost savings through technology.
All of our client engagements are bespoke and we always seek to adapt to our clients’ work cultures and business environments.
We invest in our people: paying them competitively, training them well, and consistently offering them opportunities for professional growth.
We handle sick days, recruiting, turnover, re-training, and scaling teams up and down. Train us once and we will take all of the management headaches off your plate.
Our contracts are flexible, and you can scale your team up or down to meet seasonality and other business needs.
