Distributor of electrical products with 300,000+ SKUs and 900+ brands in catalog.
Accounting & Finance
Software / SaaS
Staffing & Recruiting
Small Team
Recurring
Our client is a distributor of electrical products with a 15+ year operating history and a product catalog comprising of 300,000+ SKUs and 900+ manufacturer brands.
Our client found itself in a precarious position: it had a long and stable operating history, but it started to receive a steady influx of customer complaints about inaccurate product specifications. The volume of complaints built over a period of several years, as E-Commerce also started to drive more and more sales volume for the company. Our client made a significant investment in building out its E-Commerce presence in 2014, but they lacked a solid data governance program to ensure that their products were up-to-date, accurate, and presented well.
Understanding that this was impacting their commercial results and customer satisfaction, our client sought a relationship with an outsourcing partner who could assist them with executing a semi-annual refresh of their product catalog, in line with their vision and specifications.
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Our unique operational and QA processes allow us to achieve industry-leading performance and accuracy at scale for our clients.
We say what we do and do what we say. We strive for accountability and reliability above all.
We maintain compliance with industry-leading data and security standards. We follow best practices in protecting the security and confidentiality of our clients’ data.
Our clients save on average 50-60% of their in-house operating costs by outsourcing non-core functions to us.
Our India Operations Centers are open 24x7x365 and our associates work is staggered over three shifts to cover the entire day.
We strive to use the most effective, efficient, and modern technology for our client engagements. We are always learning.
Where possible, we seek to automate portions of our clients’ business processes to further drive efficiency, scalability, and cost savings through technology.
All of our client engagements are bespoke and we always seek to adapt to our clients’ work cultures and business environments.
We invest in our people: paying them competitively, training them well, and consistently offering them opportunities for professional growth.
We handle sick days, recruiting, turnover, re-training, and scaling teams up and down. Train us once and we will take all of the management headaches off your plate.
Our contracts are flexible, and you can scale your team up or down to meet seasonality and other business needs.
