Data Entry & Processing

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Data Entry & Processing

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CLIENT INFORMATION

  • Company Stage
    • Distributor of electrical products with 300,000+ SKUs and 900+ brands in catalog.

  • Industry
    • Accounting & Finance
    • Software / SaaS
    • Staffing & Recruiting

  • Assivo Engagement Size
    • Small Team

  • Assivo Engagement Type
    • Recurring

Problem / Challenge

Our client is a distributor of electrical products with a 15+ year operating history and a product catalog comprising of 300,000+ SKUs and 900+ manufacturer brands.

assivo Solution

Our client found itself in a precarious position: it had a long and stable operating history, but it started to receive a steady influx of customer complaints about inaccurate product specifications.  The volume of complaints built over a period of several years, as E-Commerce also started to drive more and more sales volume for the company.  Our client made a significant investment in building out its E-Commerce presence in 2014, but they lacked a solid data governance program to ensure that their products were up-to-date, accurate, and presented well.

Understanding that this was impacting their commercial results and customer satisfaction, our client sought a relationship with an outsourcing partner who could assist them with executing a semi-annual refresh of their product catalog, in line with their vision and specifications.

Results Achieved

60% Cost
Savings
Assivo spent time with our client up front to understand the state of their product catalog, the sources for their manufacturer’s product data, and the desired goals of our client. We reviewed the catalog, enriched 500 SKUs as a pilot, and drafted the key goals and rules for an ongoing data governance program to keep the product catalog enriched, refreshed, and updated. Over the course of 6 months, Assivo’s team of 20 full-time associates updated, enriched, and cleaned the entire product catalog. We removed items that were no longer available, updated product specs and SKUs, and added over 30,000 new products. Once the initial engagement was complete, we ramped down our team to 4 full-time associates who work consistently on product catalog updates for our client throughout the year, always ensuring that the data quality of the product catalog meets the standards that we laid out at the start of the engagement.
50% Increase
In Capacity
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50% Increase
In Capacity
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60% Cost
Savings
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IF YOU ARE INTERESTED IN LEARNING MORE ABOUT THIS CASE STUDY, PLEASE CONTACT US

HOW TO WORK WITH US


Define Your Needs

Engage with us and let us know your challenges and work requirements

Test Out Our Team

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Go Live

We will staff and fully train an outstanding dedicated team and project manager to meet your needs

Manage & Scale

We will manage your team’s productivity, the quality of work output, and scale appropriately to meet your business needs
Responsive US-based Customer Support
Responsive US-based Customer Support

You can count us to be there for you when you need us! We are always available during US business hours.

99%+ Accuracy
99%+ Accuracy

Our unique operational and QA processes allow us to achieve industry-leading performance and accuracy at scale for our clients.

Reliability & Professionalism
Reliability & Professionalism

We say what we do and do what we say. We strive for accountability and reliability above all.

Robust Data Security & Privacy Standards
Robust Data Security & Privacy Standards

We maintain compliance with industry-leading data and security standards. We follow best practices in protecting the security and confidentiality of our clients’ data.

Significant Cost Savings
Significant Cost Savings

Our clients save on average 50-60% of their in-house operating costs by outsourcing non-core functions to us.

24 Hour Work Cycle
24 Hour Work Cycle

Our India Operations Centers are open 24x7x365 and our associates work is staggered over three shifts to cover the entire day.

Modern Technology & Software
Modern Technology & Software

We strive to use the most effective, efficient, and modern technology for our client engagements. We are always learning.

Powered by Automation
Powered by Automation

Where possible, we seek to automate portions of our clients’ business processes to further drive efficiency, scalability, and cost savings through technology.

Teams That Adapt To Your Working Style
Teams That Adapt To Your Working Style

All of our client engagements are bespoke and we always seek to adapt to our clients’ work cultures and business environments.

Happy People & Low Turnover
Happy People & Low Turnover

We invest in our people: paying them competitively, training them well, and consistently offering them opportunities for professional growth.

Fully-Managed Teams
Fully-Managed Teams

We handle sick days, recruiting, turnover, re-training, and scaling teams up and down. Train us once and we will take all of the management headaches off your plate.

Flexible & Scalable Contracts
Flexible & Scalable Contracts

Our contracts are flexible, and you can scale your team up or down to meet seasonality and other business needs.

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