Back Office Processing

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Back Office Processing

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CLIENT INFORMATION

  • Company Stage
    • Rapidly growing VC-backed FinTech company with over $100 million in private capital raised.

  • Industry
    • Accounting & Finance
    • Software / SaaS
    • Staffing & Recruiting

  • Assivo Engagement Size
    • Small Team

  • Assivo Engagement Type
    • Recurring

Problem / Challenge

Our client is a progressive and rapidly growing FinTech company that has raised over $100 million in private funding from leading venture capital firms.  They specialize in providing small to medium-size businesses with access to competitive financing for working capital and other day-to-day operational needs.

assivo Solution

As our client faced increasing demand and higher volumes of applications from small businesses who wanted to access its funding, they knew that they had a problem with scaling.  The underwriting process was manual, tedious, and becoming a bottleneck for their in-house underwriting team.  Loans were being delayed due to underwriting bottlenecks, and our client was often losing business to their competitors as the market heated up and more entrants formed to compete with our client.

Results Achieved

60% Cost
Savings
In consultation with Assivo’s team, our client decided to split up the underwriting process into two parts: pre-underwriting and underwriting. Assivo started off with a team of 6 full-time associates and eventually scaled it to 30+ associates. Assivo’s team handled the tedious work of gathering relevant financial statements, bank statements, and other data and collating/preparing it for the purposes of underwriting decision-making. Assivo’s team learned our client’s underwriting requirements, and also filtered out loan applications that were clearly not a good fit. Our client’s underwriting team focused purely on decision making and approvals, and stopped spending time on gathering data and collating information. This led to a substantial increase in capacity and our client was able to adhere to a strict 24 hour turnaround time on decisions for all completed loan applications. They became more competitive in the marketplace, increased their bandwidth, and streamlined their operations.
50% Increase
In Capacity
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50% Increase
In Capacity
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60% Cost
Savings
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Define Your Needs

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Test Out Our Team

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Go Live

We will staff and fully train an outstanding dedicated team and project manager to meet your needs

Manage & Scale

We will manage your team’s productivity, the quality of work output, and scale appropriately to meet your business needs
Responsive US-based Customer Support
Responsive US-based Customer Support

You can count us to be there for you when you need us! We are always available during US business hours.

99%+ Accuracy
99%+ Accuracy

Our unique operational and QA processes allow us to achieve industry-leading performance and accuracy at scale for our clients.

Reliability & Professionalism
Reliability & Professionalism

We say what we do and do what we say. We strive for accountability and reliability above all.

Robust Data Security & Privacy Standards
Robust Data Security & Privacy Standards

We maintain compliance with industry-leading data and security standards. We follow best practices in protecting the security and confidentiality of our clients’ data.

Significant Cost Savings
Significant Cost Savings

Our clients save on average 50-60% of their in-house operating costs by outsourcing non-core functions to us.

24 Hour Work Cycle
24 Hour Work Cycle

Our India Operations Centers are open 24x7x365 and our associates work is staggered over three shifts to cover the entire day.

Modern Technology & Software
Modern Technology & Software

We strive to use the most effective, efficient, and modern technology for our client engagements. We are always learning.

Powered by Automation
Powered by Automation

Where possible, we seek to automate portions of our clients’ business processes to further drive efficiency, scalability, and cost savings through technology.

Teams That Adapt To Your Working Style
Teams That Adapt To Your Working Style

All of our client engagements are bespoke and we always seek to adapt to our clients’ work cultures and business environments.

Happy People & Low Turnover
Happy People & Low Turnover

We invest in our people: paying them competitively, training them well, and consistently offering them opportunities for professional growth.

Fully-Managed Teams
Fully-Managed Teams

We handle sick days, recruiting, turnover, re-training, and scaling teams up and down. Train us once and we will take all of the management headaches off your plate.

Flexible & Scalable Contracts
Flexible & Scalable Contracts

Our contracts are flexible, and you can scale your team up or down to meet seasonality and other business needs.

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